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Policies & Information

Privacy Policy

Last updated: August 2026

Overview

This policy explains how Samanistan (BETA-TEST) handles information when you browse our store, contact us, create an account, or place an order.

Information we collect

We may collect account and contact details, delivery addresses, order and payment status, messages you send us, approximate or selected delivery location, and technical information needed to secure and operate the store. Payment credentials are handled by the selected payment provider and should not be stored by us unless clearly stated at checkout.

How we use information

We use information to provide the store, fulfil and support orders, send service and delivery updates, prevent fraud, improve the customer experience, and meet legal or accounting obligations.

Sharing and retention

Information may be shared with service providers such as delivery, hosting, analytics, messaging, and payment partners only as needed to provide their services. We retain information for as long as reasonably necessary for these purposes and applicable obligations.

Your choices and contact

You may ask about, correct, or request deletion of eligible personal information by contacting us using the details shown on the Contact page. Browser notification permission can be withdrawn in your browser settings.

Free delivery

On orders over Rs. 2,000

7-day returns

Change of mind accepted

100% secure payment

Cash on delivery available

Customer support

WhatsApp us any day, 9am–9pm